Refund policy

Common Return Questions
We want you to be happy and love your BetterBack/SuperStraps! If, for whatever reason, you want to return and get a refund on your purchase, here are the details...

Purchases made on our website

Returns:

Please return your like new BetterBack/SuperStraps in their original packaging (including all printed inserts) within 60 days from the receipt of your shipment. We'll be refunding your account the full purchase amount if your BetterBack/SuperStraps are received in like new, resellable condition. There will be a $5 restocking fee if they are returned without inserts, incomplete, or in blemished packaging.

Refunds:
Refunds will be provided in the same way that the initial payment was made (e.g. Visa payments will be refunded directly to your Visa).

Please note that exchanges and returns must be in their original packaging and in re-sellable condition. We also cannot accept a return if your item arrives damaged, or issue a refund if your package is lost, when you ship it back to us.

Purchases made on Indiegogo or Kickstarter

All purchases made through crowdfunding sites are final sales and not eligible for returns.